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Known Issues, Bugs & Fixes

Usernames and Passwords

Enumber and Passwords

After activating your College account, you will have a single username (e#######) and password to access all systems on campus through the Portal. While you might initially need to log in to some systems separately (e.g., once to the Portal and then again to Kronos), you will have a single account and over time see the full benefits of single sign on as you are seamlessly linked from system to system upon entry to the Portal at http://my.elmhurst.edu

Please contact the Elmhurst College Help Desk if you do know or have your enumber and password.

System Requirements

1. Browser Choice

Google Chrome™,
  • most recent stable version and two preceding versions.

Mozilla® Firefox®,
  • most recent stable version and two preceding versions.

Apple® Safari® for MacOS and iOS,
  • two most recent major versions.

Microsoft® Edge®1
  • most recent stable version and two preceding versions

 

2.  Cookies & Java

Regardless of the browser being used, Blackboard Learn requires the use of session cookies and JavaScript enabled in the user's browser to provide the right experience for teaching and learning.

Blackboard Learn also provides a feature to allow users to acknowledge a cookie disclosure statement when logging in to Learn, as is required in some places. To learn more about this tool, see the Security Management - Data Use and Privacy Disclosure topic.

3.  Third Party Plug-ins

Blackboard Learn doesn’t require additional browser plug-ins, but uploaded and shared content may have plug-in requirements. Users may be prompted to install the additional software when accessing this content or, depending on individual browser security settings, users may need to acknowledge a browser message allowing the plug-in to run on their system.

4. Assistive Technology & Accessibility 

For the best Blackboard Learn experience with your screen reader, use ChromeTM and Jaws on a Windows® system. On a Mac® use Safari® and VoiceOver.

Anthology strives to make all its products as accessible as possible. To learn more about assistive technologies, visit  Accessibility at Blackboard or Accessibility for Blackboard Learn with the Ultra Experience.

5. No longer supported by Blackboard:

  • Windows XP
  • Windows, MacOS, and Linux systems not running a supported browser
  • Internet Explorer
  • Firefox versions 50 and lower on desktop; all Firefox versions on mobile devices
  • Chrome versions 56 and lower (version 34 and lower on mobile devices)
  • Safari versions 10 and lower
  • JRE 6 for Blackboard Learn Original user interfaces

 

 

More Help

Students should seek assistance from Office of Information Services by visiting the Service Desk on the second floor of Goebel Hall or by calling (630) 617-3767.

  • Your Blackboard username and password are the same as your technology account name and password.
    If you change your password on Blackboard, you are NOT changing your technology account password.

Faculty should consult with their Departmental Library Liaison for Blackboard assistance.  You can also find helpful videos on a variety of Blackboard topics in the YouTube Playlist provided by the Center for Scholarship and Teaching

Additional Resources: