Unfortunately, the information is probably lost permanently. You will need to recreate the information. If you experience problems during a test and cannot continue, contact your instructor immediately. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions.
Here are some reason why you might lose information that you are entering in Blackboard Learn:
The following tips can help you avoid this issue in the future:
Students should seek assistance from Office of Information Services by visiting the Service Desk on the second floor of Goebel Hall or by calling (630) 617-3767.
Faculty should consult with their Departmental Library Liaison for Blackboard assistance. You can also find helpful videos on a variety of Blackboard topics in the YouTube Playlist provided by the Center for Scholarship and Teaching
1. Browser Choice
Apple® Safari® for MacOS and iOS,
2. Cookies & Java
Blackboard Learn also provides a feature to allow users to acknowledge a cookie disclosure statement when logging in to Learn, as is required in some places. To learn more about this tool, see the Security Management - Data Use and Privacy Disclosure topic.
3. Third Party Plug-ins
Blackboard Learn doesn’t require additional browser plug-ins, but uploaded and shared content may have plug-in requirements. Users may be prompted to install the additional software when accessing this content or, depending on individual browser security settings, users may need to acknowledge a browser message allowing the plug-in to run on their system.
4. Assistive Technology & Accessibility
For the best Blackboard Learn experience with your screen reader, use ChromeTM and Jaws on a Windows® system. On a Mac® use Safari® and VoiceOver.
Anthology strives to make all its products as accessible as possible. To learn more about assistive technologies, visit Accessibility at Blackboard or Accessibility for Blackboard Learn with the Ultra Experience.
5. No longer supported by Blackboard: