Reference number: 630-617-3173
Main number: 630-617-3160
Students should seek assistance from Office of Information Services by visiting the Service Desk on the second floor of Goebel Hall or by calling (630) 617-3767.
Faculty should consult with their Departmental Library Liaison for Blackboard assistance. You can also find helpful videos on a variety of Blackboard topics in the YouTube Playlist provided by the Center for Scholarship and Teaching
Every 6-8 weeks Blackboard releases additions to the software that add new features, improves existing features or fixes software problems and bugs. Software is delivered without interruption. For more information, please follow the links below:
Blackboard FAQ’s (updated April 11, 2023)
I am in Blackboard and I don't see my course listed on my welcome page. What should I do?
With Ultra Navigation system you will have to select "courses" from the course on the left. Take some time to explore the new Course Cards layout including the filters and favorites features.
What if I want to start with a blank shell?
Your blank shell has already been created. Access your courses by logging into the portal and selecting the Blackboard link. You'll need to make your course “available” by clicking on the lock symbol. By default, all courses are unavailable when they shell is created.
How do I get a new course?
All Blackboard shells will be created automatically and students will be automatically enrolled pulling information from Colleague. If you need a new course for any other reason, please create a ticket through the Portal.
How do my students get enrolled?
All Blackboard shells will be created automatically and students will be automatically enrolled pulling information from Colleague. If students drop courses in Colleague in the first week of the semester, they will be automatically unenrolled within 24 hours from your Blackboard course.
How long will my new Blackboard course on the server?
Your course will remain on the server for 2 years plus one semester. Then it will be disabled (not deleted). Faculty will need to copy courses or archive to use in the future.
I have multiple sections of the same class. Can you combine them for me?
Yes, we course can be consolidated for a variety of reasons. This is accomplished by submitting a service ticket and using the category “Records and Registration” Here is an example of what the ticket should contain:
Please consolidate the following course sections for 16FA:
Continue adding all additional course sections
After the ticket has been created it is immediately sent to a dispatcher for review and if there are any questions you will be contacted. If you do not have a campus extension that you can be reached at, please provide a phone number. Otherwise we will contact you only via email. It is strongly discouraged that you combine courses after the semester starts.
There are a couple of new options for consolidating cross-listed and non-cross-listed courses.
1. Browser Choice
Apple® Safari® for MacOS and iOS,
2. Cookies & Java
Blackboard Learn also provides a feature to allow users to acknowledge a cookie disclosure statement when logging in to Learn, as is required in some places. To learn more about this tool, see the Security Management - Data Use and Privacy Disclosure topic.
3. Third Party Plug-ins
Blackboard Learn doesn’t require additional browser plug-ins, but uploaded and shared content may have plug-in requirements. Users may be prompted to install the additional software when accessing this content or, depending on individual browser security settings, users may need to acknowledge a browser message allowing the plug-in to run on their system.
4. Assistive Technology & Accessibility
For the best Blackboard Learn experience with your screen reader, use ChromeTM and Jaws on a Windows® system. On a Mac® use Safari® and VoiceOver.
Anthology strives to make all its products as accessible as possible. To learn more about assistive technologies, visit Accessibility at Blackboard or Accessibility for Blackboard Learn with the Ultra Experience.
5. No longer supported by Blackboard: