Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Blackboard Help: Respondus Help

Respondus Lockdown Browser and Monitor

Please Note: This section is being edited.  

 

Respondus is a browser that allows students to take exams and quizzes online in a controlled environment. Students need to download the Respondus Lockdown Browser and login to Blackboard through it.  To help you with this, here are instructions for downloading, installing, and logging in to Respondus; and here are some instructive video tutorials.

  • General overview:

     
  • For instructors - Preparing an Exam for Respondus Lockdown Browser:  

     
  • For students - Using Respondus Lockdown Browser: 

     
  • Respondus Monitor:  Respondus Monitor is an online, asynchronous monitor of student activity while taking a test online.  Elmhurst University restricts is use to only specific academic departments and circumstances.  Please use Zoom or Teams proctoring for your exams - see below.
  • Remote exam proctoring using Teams or Zoom:



     
  • Viewing a Respondus Monitor session - only applicable for Respondus Monitor:  https://utlv.screenstepslive.com/s/faculty/m/lockdown/l/186110-viewing-a-respondus-monitor-session

These are also available from the Respondus Tool in Blackboard.  If you click on Respondus Lockdown Browser in the Course Tools in the instructor-only portion of the left-side menu, you will see a list of your exams and an indication of whether they require the use of Respondus.  Above the list is a set of tabs that take you to various help resources.  These resources include the videos above as well as instructions that can be tailored for your students.

Respondus and Chromebooks

Respondus does not work with Chromebooks.

Respondus is a browser in itself, like Firefox, Edge, or Safari. A Chromebook, by its Nature, will only run Chrome. One possibility is, if students have an iPad, you can allow iPads to be used.  It is a setting in the advanced options in the Respondus test setup. They would then download the Respondus app.  There is no version for Android and no evidence that it would work on an iPhone.

 

Respondus Monitor Training and Troubleshooting

How to get up-and-running with online proctoring (from Respondus):
 
1) Daily Training Webinars with Live Q&A – These 45-minute trainings are the best way for instructors to learn how to use Respondus Monitor for online proctoring. Each session is followed by an extended Q/A period where questions are answered live. Register: https://go.respondus.com/e/710093/webinars-/g92dv/62201779?h=unDDQ0JQZTKL10H-6O18lGhIUtjZ-qydfoeV1QqK6nU
 
2) Rapid Rollout Guide for Instructors – Here is the essential information for using Respondus Monitor with online exams: https://go.respondus.com/e/710093/rapid-rollout-instructors-/g92dx/62201779?h=unDDQ0JQZTKL10H-6O18lGhIUtjZ-qydfoeV1QqK6nU 
 
3) Create a Practice Exam – Have students take a practice exam with Respondus Monitor to ensure their computer, webcam and Internet are working properly. Allow students more than one attempt on the quiz so they can try the practice exam whenever their device or networking environment changes.
 
4) 24/7 Live Chat – Remember that students can access built-in troubleshooting and live chat from within Respondus Monitor if they encounter a technical problem. You can find more resources for students, including how to access Live Chat, here: https://go.respondus.com/e/710093/student-help-/g92dz/62201779?h=unDDQ0JQZTKL10H-6O18lGhIUtjZ-qydfoeV1QqK6nU

Avoiding Errors when Launching Respondus tests

Important to note when setting up a test for Respondus

Please note that on the Respondus set up screen there is a warning of fields in the Blackboard test that you should not modify; they are used by Respondus to control the test.

Do NOT modify in the Blackboard Test Options:

  1. The test name.
  2. The Open Test in New Window setting.
  3. Do not set the Require password setting in the test options. If you wish to exempt a student from having to use Monitor during the test, you can set a password in the Respondus test setup screen and then those students who need it. The password field in the test options will be set regardless of whether you are using Monitor or setting exemptions. Ignore the field in the test options, only set it in Respondus. NOTE: this seems to be the most common cause for students seeing that the test has an error when they try to acces it.
  4. Do not set a password in the test options, only in Respondus. See #3.

Downloading Respondus Browser and Help for Students

Download and install LockDown Browser from this link:

https://download.respondus.com/lockdown/download.php?id=276345153

Once Installed

  • Start LockDown Browser
  • Log into Blackboard Learn (Be sure to use the "Third Party" login):

Blackboard direct login - without Single Sign-on

  • Navigate to the test
    Note: You won't be able to access tests with a standard web browser. If this is tried, an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate back to the exam to continue.

For more information: https://elmhurst.teamdynamix.com/TDClient/1779/Portal/KB/ArticleDet?ID=101151

 

Using Respondus LockDown Browser with Zoom for Live Proctoring

Your instructor may want to proctor via Zoom while you are taking an exam that requires the use of LockDown Browser. Follow the simple steps below to ensure a smooth exam experience:

  • Close and exit all chat and screen capturing apps.
  • Click on the Zoom meeting link, log in with eNumber and password, and wait for the instructor to announce the start of the exam. An exam passcode will be shared (if applicable).
  • Open Respondus LockDown Browser, log in to WebCampus, and go the exam. Click on Start the quiz. You may be asked for the passcode.
  • Complete and submit the exam. Then you can exit the LockDown Browser and return to the Zoom meeting.

Note that you will need to take the exam on a computer, NOT on an iPad. During the exam you are unable to access Zoom or other apps, which means you are unable to ask the instructor questions related to the exam.