LAST UPDATED 08/26/19
OIS wanted to share this information as a helpful resource if you are troubleshooting a printer.
| Printer Model | Printer Name | Martin Whalen ID | IP Address |
| HP LaserJet Enterprise M806 | Brooks | #87402 | 10.102.2.1 ??? |
| Hughes | #87404 | 10.102.2.2 ??? | |
| Sanburg | #87401 | 10.102.2.3 ??? | |
| Cisneros | #87403 | 10.102.2 ??? | |
| Xerox AltaLink C8045 | Wright | #87280 | 10.50.0.92 ??? |
| HP LaserJet 9050dn | Hemingway | #78789 | 10.102.2.6 ??? |
| Xerox AltaLink C8045 | Monroe | #M10194 | 10.50.0.91 ??? |
When filing a ticket for Library specific hardware or software issues that affect public spaces in the Library, please select the category Library Hardware & Software issues. Any tickets created under this category will be visible by all of you, as library technicians. This will help eliminate duplicate tickets.
Queues available on student computers:
LIB_DOUBLE_SIDED_Black & White (this is the new default)
LIB_SINGLE_SIDED__Black & White
LIB_DOUBLE_SIDED_Color
LIB_SINGLE_SIDED__Color
Last updated 8/27/19
If a printer is consistently suffering a mechanical failure (i.e. jamming), punch a ticket with OIS for service. Contact numbers are on stickers on the printers- main printer numbers are as follows:
| Brooks (Printer's Row) | 87402 | HP LaserJet Enterprise M806 |
| Hughes (Printer's Row) |
87404 |
HP LaserJet Enterprise M806 |
| Sandburg (classroom main floor) | 87401 | HP LaserJet Enterprise M806 |
| Cisneros (Printer's Row) | 87403 | HP LaserJet Enterprise M806 |
| Wright (Printer's Row - Color) | 87280 | Alta Link C8045 |
| Hemingway (Classroom Downstairs) | 78789 | LJ9050DN |
| Monroe (printer's Row - Color) | M10194 | Alta Link C8045 |
| Reference Desk | 81794 | HP LJ P4015dn |
| Faculty Tech Lab | 83896 | HP LJ3600n |
| Tech Services Area | Phaser 3635 MFP |
When printing is failing on all web release stations, please contact the Help Desk at x3767 or punch a ticket with OIS.