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Technology Disaster Guide: Printing failures

Seeing the Print Queue

LAST UPDATED 08/26/19

OIS wanted to share this information as a helpful resource if you are troubleshooting a printer.

Printer Model  Printer Name Martin Whalen ID IP Address
HP LaserJet Enterprise M806 Brooks #87402 10.102.2.1 ???
  Hughes #87404 10.102.2.2 ???
  Sanburg #87401 10.102.2.3 ???
  Cisneros #87403 10.102.2 ???
Xerox AltaLink C8045 Wright #87280 10.50.0.92 ???
HP LaserJet 9050dn Hemingway #78789 10.102.2.6 ???
Xerox AltaLink C8045 Monroe #M10194 10.50.0.91 ???

When filing a ticket for Library specific hardware or software issues that affect public spaces in the Library, please select the category Library Hardware & Software issues. Any tickets created under this category will be visible by all of you, as library technicians. This will help eliminate duplicate tickets.
 

Queues available on student computers:

LIB_DOUBLE_SIDED_Black & White (this is the new default)

LIB_SINGLE_SIDED__Black & White

LIB_DOUBLE_SIDED_Color

LIB_SINGLE_SIDED__Color

 

 

Printing

Last updated 8/27/19

If a printer is consistently suffering a mechanical failure (i.e. jamming), punch a ticket with OIS for service. Contact numbers are on stickers on the printers- main printer numbers are as follows:

Brooks (Printer's Row) 87402 HP LaserJet Enterprise M806
Hughes (Printer's Row)

87404

HP LaserJet Enterprise M806

Sandburg (classroom main floor) 87401 HP LaserJet Enterprise M806
Cisneros (Printer's Row) 87403 HP LaserJet Enterprise M806
Wright (Printer's Row - Color)  87280 Alta Link C8045
Hemingway (Classroom Downstairs) 78789 LJ9050DN
Monroe (printer's Row - Color) M10194 Alta Link C8045
Reference Desk 81794 HP LJ P4015dn
Faculty Tech Lab 83896 HP LJ3600n
Tech Services Area   Phaser 3635 MFP

 

When printing is failing on all web release stations, please contact the Help Desk at x3767 or punch a ticket with OIS.