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Blackboard Help: Start Here

Need Help?

Students should seek assistance from a librarian by visiting the reference desk, calling (630) 617-3173, or IM'ing a librarian.

  • Your Blackboard username and password are the same as your technology account name and password.
    If you change your password on Blackboard, you are NOT changing your technology account password.

Faculty should consult with their Departmental Library Liaison for Blackboard assistance.

Additional Resources:

  • Limited, after-hours Blackboard Support for faculty and students - (844) 867-7321
  • Video tutorials from blackboard.  Closed Captioning is available in the lower right corner.
  • Find self-help at Behind the Blackboard.

Updates & Upgrades (SaaS Releases)

"Disappearing" Course Cards
Blackboard Technical Support has determined that when more than 10 courses are marked hidden on the Course Page, courses look as if they have “disappeared” from the instructor’s account. To successfully restore the course cards to the Courses Pages, simply un-hide courses until they number less than 10. This workaround is a temporary solution until a permanent fix is put in place by Blackboard which is still investigating this bug. -- May 30, 2017


Blackboard will release software 3200.4 on May 26, 2017.

  • Now users can edit their personal information, contact information, and system settings in one place in the Profile. The new design reduces the number of clicks and screens a user had to navigate to edit their profile.
  • Keeping up with large Discussion Board forums is easier by giving participants a count and filter to just look at new replies from others to posts made the participant.

May 11, 2017

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Blackboard released New Features in software Release 3200.0 on March 31, 2017.

  • Students receive email confirmations for submitted coursework. The email receipt is another method for students to keep track of their submissions, in addition to the My Grades page.
  • When a user opens a discussion, unread comments are highlighted for simpler navigation. An additional level of replies is also available to keep the discussion going.

April 17, 2017

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Blackboard released New Features in software Release 3100.11.0 on March 3, 2017. Only changes to Ultra Course View were made.

March 6, 2017

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Blackboard released New Features in software Release 3100.9.0 on February 3, 2017. Additionally, this release fixed 84 maintenance items. Of special note are:

  • Known Issue 43273:When adding a Course Tool (Discussion Board, ex), the 'Description' text does not display under the link.
  • Extreme Zooming - some browsers are set to zoom in so much the Grade Center does not display properly.  Simply use Ctrl and - (PC) OR Command and - (Mac) to zoom out and restore view.

February 8, 2017

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Blackboard is pleased to share the top 50 bugs fixed in the Learn 9.1 Q4 2016 release.  With our 9.1 releases, we are committed to delivering strong product quality and providing a stable, reliable experience for educators and students using Blackboard Learn today. The below 50 issues were deemed the most important based on priority, severity and the number of clients impacted by the issue.
November 25, 2016

Blackboard is pleased to announce the General Availability of Blackboard Learn™, Release 9.1 Q4 2016 (Build: 3100.0.0-rel.107+401e22b), available on November 15, 2016.  This notification contains important details of this release.  

What's new with Cloud-Hosted Blackboard for Fall 2016?

The Blackboard Information Sessions will discuss what the new cloud-hosted Blackboard is, what was migrated, the Ultra Navigation system, Organizations, parent-child classes, future enhancements and Q&A.
If you missed all of these sessions, you can view the recording of it at: https://youtu.be/95l17hwEX0U

The Blackboard Basics Sessions will cover system requirements how to create your course menu, enrolling students, adding items, creating a discussion board and other basic functions.  This session is intended for folks with little to no Blackboard experience or who need a refresher after time away from Blackboard.


Course Consolidation

There are a couple of new options for consolidating cross-listed and non-cross-listed courses.

Blackboard FAQ's

Blackboard FAQ’s (new as of February, 2017)

 

Why don't I see my course listed on the portal page?

Courses are no longer listed on the Campus Portal page.  To see your courses, click on the Blackboard logo and select "Courses."

 

I am in Blackboard and I don't see my course listed on my welcome page. What should I do?

Because of the new Ultra Navigation system you will have to select "courses" from the list on the left. Contact your library liaison

 

 

What if I want to start with a blank shell?

Your shell has already been created.  Access your courses by logging into the portal and selecting the Blackboard link.  You'll need to make your course “available” through the Control Panel.

 

 

How do I get a new course?

Starting in January of 2014, all Blackboard shells will be created automatically and students will be automatically enrolled pulling information from Datatel. If you need a new course for any other reason, please contact your library liaison.

 

 

How do my students get enrolled?

Starting in January of 2014, all Blackboard shells will be created automatically and students will be automatically enrolled pulling information from Datatel.  If students drop courses in Datatel in the first week of the semester, they will be automatically unenrolled within 24 hours from your Blackboard course.

 

How long will my course stay available?

Please note that all courses will be marked Unavailable in Blackboard two weeks after grades are due for that semester. This is to ensure that older courses do not show under Current Courses for students. Instructors will still have full access to these courses, and can make them Available if need be.

 

How long will my new Blackboard course on the server?

Your course will remain on the server for 2 years plus one semester.  Then it will be disabled.  Faculty will need to copy courses or archive to use in the future.

 

I have multiple sections of the same class. Can you combine them for me?

Yes, we course can be consolidated for a variety of reasons. This is accomplished by opening a ticket at tickets.elmhurst.edu using the category “Academic Technology - Blackboard Faculty” and indicating what course sections should be consolidated.  Here is an example of what the ticket should contain:

Please consolidate the following course sections for 16FA:

ABC-123-01 Parent
ABC-123-02 Child
DEF-456-03 Child

Continue adding all additional course sections

After the ticket has been created it is immediately sent to a dispatcher for review and if there are any questions you will be contacted.  If you do not have a campus extension that you can be reached at, please provide a phone number. Otherwise we will contact you only via email.

System Requirements

1. Browser Choice

    Desktop OS
Browser Versions
             Mobile and Tablet OS
             Browser Versions*
Android Browser Not available 4+
Chrome                           36+ 35+
Edge 20+ 20+
Firefox 31+ Unsupported
Internet Explorer 11 Unsupported
Safari 6+ 6+
  • Microsoft announced it will only support Internet Explorer (IE) version 11 as of January 2016.  This means Microsoft will no longer address security vulnerabilities or other issues that may be identified with Internet Explorer 10 and older. 
  • Microsoft Edge do not support NPAPI-type plug-ins including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for use with the Virtual Classroom and Lightweight Chat tools, the multiple-file upload interface, or embedded media that require NPAPI plug-ins for viewing.

Use the browser checker tool to check for compatibility and recommended software upgrades.

2. Devices & Operating Systems

Category

Tested

Operating Systems

Windows 7, Windows 8, Windows 10, MacOS 10.8, MacOS 10.9, MacOS 10.10, iOS, Android, Windows Mobile, Chrome OS

iOS Devices

iPod Touch , iPhone 4S, iPhone 5S, iPhone5c, iPhone 6, iPad 2, iPad 3, iPad Mini 3, iPad Air 2

Android Devices

Galaxy S4, Galaxy S5, HTC G1, LG C800 Mytouch, HTC One, Galaxy Note 2014, HTC One M8

Windows Mobile Devices

Venue 8 Pro, Lumia 520, Lumia 930

Chrome OS Devices

Chromebook

Note that mobile and tablet browsers for both Android and iOS are much better equipped to handle the Ultra Experience than the Original Experience. 

3.  Java Installation & Java Runtime Environment 7 & 8

 

4.  Third Party Plug-ins

  • You may require third party plug-ins to view certain content.
  • Check to see if you have the updated versions of Flash, Acrobat Reader, and Quick Time.

5. No longer supported by Blackboard:

  • Windows XP
  • Windows, MacOS, and Linux systems not running a supported browser
  • Internet Explorer versions 10 and lower which are no longer supported by Microsoft; Internet Explorer on mobile devices
  • Firefox versions 30 and lower on desktop; all Firefox versions on mobile devices
  • Chrome versions 35 and lower (version 34 and lower on mobile devices)
  • Safari versions 5 and lower
  • JRE 5 for Blackboard Learn Original user interfaces

The most current information on System Requirements for Blackboard Learn  can be found here.